Herbalife Agrees To Pay $200 Million To Settle Consumer and Distributor Complaints

Source: National Public Radio
Herbalife has agreed to pay $200 million to reimburse consumers who lost money on its nutrition supplements and will also make major changes in its sales and distribution practices, the Federal Trade Commission announced on Friday.

The Federal Trade Commission (FTC)
filed a complaint accusing the company of deceiving consumers about how much money they could make selling its products, noting that most Herbalife distributors make no money at all. But federal officials stopped short of calling the company a pyramid scheme and allowed it to keep operating. Still, the FTC had extremely tough words for Herbalife and made clear it sees many of its practices as deceptive.
“Herbalife is going to have to start operating legitimately, making only truthful claims about how much money its members are likely to make, and it will have to compensate consumers for the losses they have suffered as a result of what we charge are unfair and deceptive practices,” said FTC Chairwoman Edith Ramirez.
Among other things, the FTC said in a statement that the overwhelming majority of Herbalife distributors earn little or no money: Herbalife would have to revamp its compensation system so that participants are rewarded for how much they sell, not simply for signing up new distributors.
“Finding themselves unable to make money, the FTC’s complaint alleges, Herbalife distributors abandon Herbalife in large numbers. The majority of them stop ordering products within their first year, and nearly half of the entire Herbalife distributor base quits in any given year…This settlement will require Herbalife to fundamentally restructure its business so that participants are rewarded for what they sell, not how many people they recruit…”
Herbalife said in a statement that many of the FTC’s allegations are “factually incorrect” but chose to accept the settlement to avoid lengthy and costly litigation. “Moreover, the Company’s management can now focus all of its energies on continuing to build the business and exploring strategic business opportunities,” the statement said.
“The settlements are an acknowledgment that our business model is sound and underscore our confidence in our ability to move forward successfully, otherwise we would not have agreed to the terms,” said chairman and CEO Michael O. Johnson.

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